1. Introduction
    Welcome to www.slothidecord.com (“we”, “us”, or “our”). These Terms of Service govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these terms, which comply with applicable consumer protection laws in the United Kingdom, the European Union, and the United States.
  2. Company Information

Email: desktop@slothidecord.com

Phone: +44 20 8089 7412

Address: Suite 4, 18-20 High Street, Cheltenham, GL50 1DZ, United Kingdom

  1. Order Processing and Shipping
    Orders are processed within 1-2 business days. All products are managed and dispatched directly from our own controlled distribution centers to ensure quality control. We partner with carriers such as DHL, FedEx, and UPS to deliver your items. Estimated delivery time is 5-9 business days.

While we strive for accurate delivery times, please note these are estimates and not guaranteed. Shipping delays caused by carriers or customs are outside our control, though we are committed to assisting you in tracking and resolving such issues. You will receive automated notifications to the email address provided at checkout regarding your order status and tracking details at key delivery stages.

In the event that an order exceeds standard shipping timeframes, we will initiate an investigation with the carrier. Based on the findings of such an investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

  1. Risk of Loss and Transfer of Ownership
    In accordance with applicable European consumer protection regulations, the risk of loss, damage, or destruction of the goods remains with the merchant until the goods have been physically received by the consumer. Ownership and risk of loss transfer to the customer upon actual physical possession of the items.
  2. Right of Withdrawal and Returns
    Consumers in the European Union and the United Kingdom are entitled to a 14-day ‘Right of Withdrawal’ from the date of receipt, allowing you to return items without providing a reason, provided they are in their original condition. Please contact us via email at desktop@slothidecord.com to initiate this process.

If you receive a product that is defective or damaged, please notify our customer support team via email within a reasonable timeframe. We request photographic evidence of the defect or damage. We reserve the right to request additional information or evidence if the damage is not clearly discernible from the provided images. Upon verification, we will proceed with a full refund or a replacement at our discretion. You are not required to return physically damaged items if photographic documentation is provided as requested.

  1. Limitation of Liability and Product Use
    Our products are designed for organizational use only (cable management). We are not liable for any equipment damage or consequential losses caused by improper usage or overloading.

To the maximum extent permitted by law, Slothidecord shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability for any claim arising out of or relating to these terms or our products shall not exceed the total amount paid by you for the specific product in question.

  1. Governing Law
    These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, provided that this does not override any mandatory consumer rights granted to you by the laws of your country of residence within the EU or the US.
  2. Updates to Terms
    We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Your continued use of the site constitutes your acceptance of the revised terms.