This Privacy Policy describes how www.slothidecord.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the California Consumer Privacy Act (CCPA), www.slothidecord.com acts as the data controller of your personal information.
- Personal Information We Collect
We collect personal information directly from you through your interactions with our Site. When you visit the Site, we collect information necessary to provide our services and process your purchases:
Device Information: Web browser details, IP address, time zone, and cookies installed on your device.
Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information: Any details you provide when contacting us for assistance.
- How We Use Your Personal Information
We use your personal information to provide our services, which includes:
Offering products for sale.
Processing payments and shipping orders.
Keeping you informed about new products, services, and offers.
Complying with applicable legal obligations.
- Payment Processing
We use Stripe as our payment processor. When you make a purchase, your payment information is transmitted directly to Stripe. Stripe processes your data in accordance with its own privacy policy and terms of service. We do not store your full credit card details on our servers. - Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Operational Records: We generally retain order information for a period of seven (7) years to comply with tax and commercial record-keeping requirements in the United Kingdom and other relevant jurisdictions.
General Data: Where there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize such data.
- Disclosure of Personal Information
We share your personal information with service providers to help us fulfill our contracts with you:
Shopify: Powers our online store.
Stripe: Processes payments.
We may also share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our legal rights.
- Your Rights
Depending on your location, you may have the following rights under applicable data protection laws:
Right of Access: Request copies of your personal information.
Right to Rectification: Request correction of inaccurate information.
Right to Erasure: Request deletion of your personal information, subject to certain conditions.
Right to Restrict Processing: Request restriction of processing under certain conditions.
Right to Object: Object to our processing of your personal information under certain conditions.
Right to Data Portability: Request the transfer of your data to another organization or directly to you, under certain conditions.
- Cookies
A cookie is a small file downloaded to your device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media/content cookies, to enhance your browsing experience by remembering your actions and preferences. - Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
E-mail: desktop@slothidecord.com
Mail: Suite 4, 18-20 High Street, Cheltenham, GL50 1DZ, United Kingdom
This policy is governed by and construed in accordance with the laws of England and Wales. We take reasonable organizational and technical measures to protect your personal information; however, please be aware that no system can be entirely impenetrable.