This Refund and Return Policy applies to all purchases made through www.slothidecord.com. By placing an order, you agree to the terms outlined below.
- Order Processing and Shipping
Orders are processed within 1 to 2 business days. We partner with DHL, FedEx, and UPS to provide efficient shipping services. Once your order is dispatched, you will receive automated tracking notifications via the email address provided at checkout, allowing you to monitor the status of your shipment from our facility in the United Kingdom to your delivery address.
Estimated delivery time is 5 to 9 business days. If a shipment significantly exceeds this timeframe, we will initiate an inquiry with the carrier. Depending on the findings of such an inquiry, we will determine the appropriate resolution, which may include a replacement shipment or a full refund.
- Right of Withdrawal (European Customers)
In accordance with the Consumer Rights Directive, customers located in the European Union and the United Kingdom have the right to withdraw from their purchase within 14 days of receipt of the goods, without providing any reason.
To exercise this right, you must notify us via email at desktop@slothidecord.com within the 14-day window. Items must be returned in their original condition to the address provided in Section 4. The customer is responsible for the costs associated with returning the item.
- Damaged or Defective Items
We maintain strict quality control. If you receive an item that is damaged or defective, please contact our support team at desktop@slothidecord.com within 48 hours of delivery.
To facilitate a swift resolution, please provide photographic evidence of the damage or defect. Upon verification of the provided evidence, we will, at our discretion, arrange for a replacement to be sent or issue a full refund to your original payment method. In such cases, returning the damaged item is generally not required, provided sufficient documentation is submitted.
- Returns Procedure
If you are returning an item, please send it to our registered operational facility: Suite 4, 18-20 High Street, Cheltenham, GL50 1DZ, United Kingdom
Please ensure the package includes your order number and full contact details to prevent processing delays. We recommend using a trackable shipping service for all returns.
- Payment Methods
We accept payments via the following methods:
Credit and Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed securely. Your billing statement will reflect the charge from Slothidecord.
- Contact Information
For any questions regarding your order, our policies, or to initiate a return, please contact our team:
Email: desktop@slothidecord.com
Phone: +44 20 8089 7412
Address: Suite 4, 18-20 High Street, Cheltenham, GL50 1DZ, United Kingdom